Our Commitment
At FotosCRM, we want you to be completely satisfied with our service. We offer a straightforward refund policy to ensure you can try our platform risk-free.
7-Day Money-Back Guarantee
Eligible for Refund
- First-time subscribers only
- Request made within 7 days of initial payment
- Valid reason provided (technical issues, not meeting needs, etc.)
- No previous refund requests on the account
Not Eligible for Refund
- Renewal payments (second month onwards)
- Requests made after 7 days of payment
- Accounts with policy violations
- Partial month refunds
- Free trial users (no payment made)
How to Request a Refund
To request a refund, follow these simple steps:
1
Contact Support
Reach out via WhatsApp at +91 93981 71029 or email support@fotoscrm.com
2
Provide Details
Include your account email, payment date, and reason for refund
3
Verification
Our team will verify your eligibility (usually within 24 hours)
4
Processing
Approved refunds are processed within 7-10 business days
Refund Processing Time
- Approval: Within 24-48 hours of request
- Processing: 7-10 business days from approval
- Bank Credit: Additional 3-5 business days depending on your bank
Refunds are issued to the original payment method used for the subscription.
Cancellation Without Refund
You can cancel your subscription at any time without requesting a refund:
- Cancellation takes effect at the end of the current billing period
- You retain access until the paid period ends
- No charges for future billing cycles
- Your data is retained for 30 days after cancellation
- You can export your data anytime during this period
Free Trial Policy
Our 14-day free trial allows you to test FotosCRM risk-free:
- No credit card required to start
- Full access to all features
- No automatic charges after trial ends
- You must manually subscribe to continue after trial
- Trial data is retained for 30 days if you don't subscribe
Special Circumstances
Technical Issues
If you experience technical problems that prevent you from using the service:
- Contact support immediately
- We will work to resolve the issue within 48 hours
- If unresolved, you may be eligible for a prorated refund
Service Downtime
In case of extended service outages:
- We will extend your subscription by the downtime period
- For outages exceeding 48 hours, prorated refunds may be issued
- Scheduled maintenance is not considered downtime
Disputed Charges
If you notice an unauthorized or incorrect charge:
- Contact us immediately via WhatsApp or email
- Provide transaction details and reason for dispute
- We will investigate within 24 hours
- Unauthorized charges will be refunded immediately
- Do not initiate a chargeback before contacting us
Contact for Refunds
For refund requests or questions about this policy:
- WhatsApp: +91 93981 71029 (Fastest response)
- Email: support@fotoscrm.com
- Support Hours: 10 AM - 8 PM IST, Monday to Saturday
- Languages: Hindi, English, Marathi
- Average Response Time: Within 4 hours during business hours
Changes to This Policy
We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Material changes will be communicated via email.