Introduction
FotosCRM ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our customer relationship management platform designed for Indian wedding photography studios.
By using FotosCRM, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Personal Information
When you register for FotosCRM, we collect:
- Name and email address
- Phone number
- Studio name and business details
- Payment information (processed securely through third-party payment processors)
Client Data
You may store the following information about your clients:
- Client names and contact information
- Wedding dates and event details
- Package information and pricing
- Payment records and transaction history
- Team assignments and scheduling data
Usage Information
We automatically collect:
- Log data (IP address, browser type, pages visited)
- Device information
- Usage patterns and feature interactions
- Cookies and similar tracking technologies
How We Use Your Information
We use the collected information for:
- Providing and maintaining the FotosCRM service
- Processing payments and managing subscriptions
- Sending automated payment reminders via WhatsApp (with your consent)
- Improving our platform and developing new features
- Providing customer support in Hindi, English, and Marathi
- Sending important service updates and notifications
- Analyzing usage patterns to enhance user experience
- Preventing fraud and ensuring platform security
Data Storage and Security
We implement industry-standard security measures to protect your data:
- Bank-grade encryption for data transmission (SSL/TLS)
- Encrypted data storage
- Regular security audits and updates
- Restricted access to personal information
- Secure data centers with redundant backups
Your data is stored on secure servers located in India and complies with Indian data protection regulations.
Data Sharing and Disclosure
We do not sell your personal information. We may share your data only in the following circumstances:
- Service Providers: Third-party vendors who help us operate our platform (payment processors, hosting providers, analytics services)
- WhatsApp Integration: When you use our WhatsApp reminder feature, message data is transmitted through WhatsApp's API
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In the event of a merger, acquisition, or sale of assets
Your Data Rights
You have the following rights regarding your data:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and data
- Export: Download your data in Excel format at any time
- Opt-out: Unsubscribe from marketing communications
To exercise these rights, contact us via WhatsApp at +91 93981 71029 or email support@fotoscrm.com
Data Retention
We retain your data for as long as your account is active. After account cancellation:
- Your data is kept for 30 days in case you wish to reactivate
- After 30 days, all data is permanently deleted from our servers
- You can request immediate deletion at any time
- Backup copies are deleted within 90 days
Cookies and Tracking
We use cookies and similar technologies to:
- Keep you logged in
- Remember your preferences
- Analyze platform usage
- Improve user experience
You can control cookies through your browser settings, but some features may not function properly if cookies are disabled.
Third-Party Services
FotosCRM integrates with third-party services:
- WhatsApp Business API: For sending payment reminders
- Payment Gateways: For processing subscription payments
- Analytics Services: For understanding platform usage
These services have their own privacy policies, and we encourage you to review them.
Children's Privacy
FotosCRM is not intended for users under 18 years of age. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by:
- Posting the new policy on this page
- Updating the "Last updated" date
- Sending an email notification for significant changes
Contact Us
If you have questions about this Privacy Policy, please contact us:
- WhatsApp: +91 93981 71029
- Email: support@fotoscrm.com
- Support Hours: 10 AM - 8 PM IST, Monday to Saturday
- Languages: Hindi, English, Marathi